The Pet Mechanic Veterinary Centers are seeking an experienced Practice Manager. The Practice Manager will be responsible for overseeing or 920 South Street location.
The Pet Mechanic maintains two state of the art facilities at our new 1416 Frankford Ave. Philadelphia, PA 19125 clinic, and our current 920 South Street in Philadelphia, PA clinic. Our goal is to provide high-quality medical care. Patient care and client satisfaction are our top priorities.
This position is a full-time position. We offer an excellent compensation and benefits package including:
- Health, vision and dental benefit supplemented by the company - Paid Time Off - Free food for your pet - Reduced cost veterinary care - Discount at the Doggie Style Pets Retail Locations - Time off for pet bereavement
Candidates should have an excellent working knowledge of Veterinary Medicine best practices and a strong business and management mindset.
ESSENTIAL RESPONSIBILITIES AND TASKS
CULTURE • Motivate and engage the team to encourage a positive culture and pleasant environment • Coach and encourage employee success and development • Discipline and discharge employees • Mediate internal disputes
BUSINESS • Manage to operational budget and payroll • Maintain accurate inventory • Analyze hospital and financial reports • Marketing and Social Media to increase new clients and retain existing clients • Manage community outreach • Billing/record auditing
CLIENT SERVICE • Handle client complaints • Obtain and report client feedback on service • Respond to client questions
Enforce practice protocols/standard of care
Recruit, interview and hire new employees
Establish work schedules for staff
Manage daily work assignments
Understand and ensure compliance with OSHA, DEA, and FDA
Follow protocols for facility maintenance communicate regarding repair and maintenance of equipment, buildings, and grounds
Maintain inventory including controlled substance ordering, tracking, security and destruction
Ensure staff is properly trained
Maintain practice schedules and book of business to ensure all clients receive the care they deserve and expect
Document and report accidents
Bachelor's Degree in Business, a related discipline or equivalent experience is required • 2+ years of job-specific experience in a management role within the veterinary industry or equivalent hospital setting required • Certified Veterinary Practice Manager (CVPM) preferred • Must possess excellent interpersonal, verbal and written communication skills • Demonstrate the capability to organize work efficiently, set priorities and establish plans and timetables for achieving goals • Exhibit effectiveness as a leader capable of influencing and motivating others to success toward a common goal • Strong conflict resolution skills • Must possess a valid driver's license and be available to travel to other hospital locations as necessary
Please respond to this advertisement with your resume and desired salary.
We look forward to hearing from you.
About The Pet Mechanic
The Pet Mechanic was founded in 2010 with the goal to provide excellent medical care for your dog and cat at fair and affordable prices. The Pet Mechanic provides primary care medical services for your dog and cat including preventative care, important diagnostic testing and treatments for sick pets (including an in-house lab and x-ray), physical exams, dental cleaning and a wide variety of surgical procedures.
The Pet Mechanic maintains two state of the art facilities in the Fishtown and Midtown neighborhoods in Philadelphia PA. Our goal is provide high quality medical care at affordable and fair prices.