Job Summary The Director of Emergency Medicine is responsible for providing medical leadership for the Emergency Service, managing ER veterinarians, and assuring regulatory compliance relating to the practice of veterinary medicine. The Director is responsible for creating a positive teamwork environment in which the Emergency veterinarians and staff deliver quality medicine and exceptional client service.
The Director of Emergency Medicine is a member of the hospital leadership team along with the Hospital Administrator, Director of ER Technicians, Specialty Services Representatives, and Office Manager to develop a long-term vision for the practice. The Director with the leadership team is responsible for the financial performance and general operations of the practice. Also, the leadership team is responsible for cultivating a supportive and collaborative team environment.
Duties and Responsibilities Advancing Medical Care
Oversees Emergency cases for all ER DVM’s, ensuring positive outcomes, accurate estimates, and client communication and education. Coaches and upholds professionalism of DVM staff on:
Standard of Care
Charging for services
Tardiness and attire
Workflow efficiency and multi-tasking with staff
Answers client questions and concerns regarding medical and surgical procedures.
Provides oversight and direction of medical standards, quality of care, and inventory.
Establishes medical protocols and SOPs for their practice.
Oversees the transfer of medical cases from doctor to doctor.
Minimizes waste and controls costs relating to medical supplies, surgical instruments, and drug inventories.
Works alongside their team as an ER DVM on the floor managing rooms and ICU patients depending on scheduling including nights, weekends, and holidays.
Leading Staff and Practice
Partners with Innovetive Recruiting to fill ER DVM requisitions; participates in the recruiting and interviewing process for ER DVMs and, as needed, staff members.
Manages the ER DVM onboarding, and mentorship process.
Works with ER DVM’s to establish development plans and conducts formal annual reviews. Conducts frequent evaluations in areas of need to support a ER DVM through a DVM development plan.
Monitors DVM performance and production; performs quarterly discussions on DVM performance.
Encourages DVMs to develop and coach paraprofessional staff to be highly competent and efficient teams.
Supports the ER Director of Technicians with staff training programs
Works with ER DVM Training Director to help mentor new graduates
Develops and monitors practice-specific client compliance protocols and procedures.
Participates in technician appraisal and medical counseling sessions.
Leads monthly doctor meetings to discuss best practices, practice protocols, workflows and changes required in the practice.
Leads, at minimum participates, in regularly scheduled staff meetings.
Leads and/or schedules Journal Club, M&M rounds, and/or Topic Rounds with entire ER DVM team.
Ensures compliance with all local, state, federal and DEA regulations.
Drives revenue and practice contribution growth
Assists in the preparation of an annual planning strategy, operating budget and capital budget.
Monitors key financial reports.
Growing the Practice
Develops vision for the ER Service and works with the leadership team to achieve it.
Seeks out ways to innovate operational practices that improve the growth of the practice.
Drives patient visits and encourages community involvement.
Embraces change and supports Innovative programs within the practice.
Monitors client service, marketing, and Innovetive growth initiatives.
Qualifications & Competencies
Doctor of Veterinary Medicine (DVM) degree, or equivalent, from an accredited university.
Licensure in good standing to practice in the state of employment.
Ideally, 5+ years of practice in Emergency Medicine. Preferably previous leadership experience.
Positive and effective leadership.
Manages staff and outcomes with emotional intelligence.
Commitment to practicing the highest standard of medicine and upholding the veterinary code of ethics.
Delegates tasks and achieves results with practice team members.
Demonstrates excellent verbal and written communication skills.
Manages time and tasks appropriately.
Models a professional and courteous manner with staff and clients.
Makes decisions confidently and effectively.
Employer will assist with relocation costs.
About Animal Emergency & Specialty Center of Chattanooga
Innovetive Petcare owns and operates veterinary practices across the country that benefit from business management tools, resources, and a great support team dedicated to helping veterinary practices prosper and grow.
Innovetive Petcare oversees such areas as Human Resources, Marketing, Finance, Payroll, Legal, and Operational Support so veterinarians and staff can focus on providing exceptional patient care. We want our teams to enjoy a better life, with more work-life balance, a strong supportive community, and ongoing training and career development.
When you utilize our best-in-class tools, financial resources and support team, you’ll be able to focus on providing quality pet healthcare and customer service... and have the opportunity to spend more time with family, friends and other interests outside of work!